FAQ

Our normal delivery times will be within 3-7 working days of your order being placed.   

Go to the product you’d like to order, select your preferred quantity and then click on the red box that says “Add to Waiting List” and you’ll receive an email notification from us as soon as the product is back in stock.

It could be because your payment has timed-out and the processing has taken too long through your bank. Please try again or contact us on ordersonline@jackblackbeer.com and we’ll get back to you as soon as we can. 

If you’ve made a mistake with your order, perhaps you’ve put in the wrong details and need to change something, please get in touch by emailing us on: ordersonline@jackblackbeer.com and we’ll get back to you as soon as we can. 

Jack Black Growlers are available at the Taproom only. 

You sure can! Simply go to the product you’d like to order, select your preferred quantity and then click on the red box that says “Add to Waiting List” and you’ll receive an email notification from us as soon as the Limited Release becomes available. 

If you're having account login issues, please get in touch by emailing us on: ordersonline@jackblackbeer.com and we’ll get back to you as soon as we can.